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About 2-1-1

Dial 2-1-1 for FREE, confidential, 24-hour information and referral assistance for:

Housing • Shelter • Food • Legal Aid • Clothing • Education • Counseling • Utility Assistance • Family Supports
• Health Care • Transportation • Volunteer Opportunities • Employment Programs • Disaster Assistance

What is 2-1-1?

2-1-1 is a national dialing code for health and human service information and referral. 2-1-1 is an easy-to-remember number that helps connect individuals and families to community-based organizations. Today, 2-1-1 reaches approximately 93 percent of the U.S. population, covering all 50 states, the District of Columbia and Puerto Rico.

Why 2-1-1?

2-1-1 is easy to use and helps track gaps, duplication and trends in social services. 2-1-1 is essential in disaster relief, helping reduce non-emergency calls to 911 by connecting victims, donors and volunteers with social service agencies. 2-1-1 can also be good for business because it helps employees through crises. The United Way 2-1-1 Service also constantly updates a database of nearly 6,500 services available throughout the region.

Are there charges for calling 2-1-1?

There are no charges for calls from landline phones; calls are free from most pay phones. However, normal usage minutes and taxes apply to cell phone users.

Where is 2-1-1 available?

My United Way 2-1-1 Service covers Adams, Allen, Blackford, DeKalb, Elkhart, Fulton, Grant, Huntington, Jay, Kosciusko, LaGrange, LaPorte, Marshall, Noble, Saint Joseph, Steuben, Wabash, Wells, and Whitley counties. For information on call centers in Ohio, visit Hoosiers in all 92 counties can now receive service by dialing 2-1-1.

What does the system cost?

It is estimated that 2-1-1 costs communities an average of $1.50 per person for the area served. Your United Way gift helps support this critical service. United Ways in Indiana are a primary supporter of the Indiana 2-1-1 Partnership and IN211 Centers. All active IN211 Centers rely on United Way support and some receive up to 95 percent of their total annual budget from United Way contributions.

How many people use 2-1-1?

In 2015, over 45,000 calls were received from residents of Northeast Indiana. Since 2004 (the first full year of 2-1-1 service), calls requesting health and human services have grown a tremendous 119% percent. Most of the calls are related to basic needs like food, clothing, shelter, and financial assistance for rent and utilities.

Why can't I dial 2-1-1?

Telephones that are not yet programmed for 2-1-1 will produce either a "fast busy" or a "not in service" recording. If you hear either of these please use our toll free number 1-877-502-0700 or text your zip code to 898-211

For 2-1-1 marketing materials (flyers, business cards, posters, etc.) or to request a 2-1-1 presentation for your organization please contact our 2-1-1 Outreach Specialist at (260) 469-4033.

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The AIRS/211 LA County Taxonomy is reproduced with permission from 211 LA County.